Law Guarantee

QUESTION: The manufacturer is insisting on mediation before going to trial. Can they do this?
ANSWER: The Warranty Act allows warranties to include a provision that requires customers to try to resolve warranty disputes by means of the informal dispute resolution mechanism before going to court.

QUESTION: Is a manufacturer responsible if a retailer doesn’t provide the warranty information?
ANSWER: As long as the manufacturer has provided retailers with the warranty materials they need to comply with the rule, the manufacturer is not legally responsible if the retailer fails to make the warranties available.