Law Guarantee

QUESTION: Is a manufacturer responsible if a retailer doesn’t provide the warranty information?

ANSWER: As long as the manufacturer has provided retailers with the warranty materials they need to comply with the rule, the manufacturer is not legally responsible if the retailer fails to make the warranties available.

QUESTION: Where do I find the warranty for a product I want to purchase online or through a mail order company?

ANSWER: You do have the right to review a warranty before you purchase a product. For warranty information online, look for hyperlinks leading to the full warranty, or to an address where you can obtain a free copy. Reading the warranty before you buy can help you understand exactly what protection you’ll get should something go wrong later. If a copy of the warranty is available online, print it out when you make your purchase and keep it with your records.

If purchasing through the mail or by telephone, the catalog or other advertising must include either the warranty or a statement telling consumers how to get a copy. This information should be near the product description or clearly noted on a separate page. If a page references the warranty statement, it should be listed near the product description.